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Shipping & Returns Shipping & Returns

How To Ship Dress From Lolitacostume.com


How Fast Can I Get My Products? | How Are Goods Shipped?
Receiving Your Delivery | Shipping Costs
Customs | Returns & Refunds | Small Print

How Fast Can I Get My Products?

    It depends which shipping method your choosing.
    Items will be shipped from Hong Kong, China.
  • Express Shipping Service (Such as DHL, UPS, EMS etc.)
    - Best Way. Estimated delivery time: 3-6 days.
  • Registered Air Mail (Standard - Regular AIR MAIL)
    - Free. Estimated delivery time: 10-30 working days, depending on the location, details please refer below.
  • Customers will receive an email with the tracking information when your order ships.
  • If you need help tracking your delivery, or have concerns about a delivery time, we'll be on hand to answer your questions. Click "Contact Us" at the top of lolitacostume.com.

Regular AIR MAIL Delivery Time

Country

Approx. Delivery Time

United States / Canada / United Kingdom / Australia

10-22 working days

Brazil / South America/ France / Spain / Germany/ Eastern Europe    

May take up to
   15-30 working days due to strict Custom Inspection

Italy

Sorry, we will NOT ship to Italy

Please kindly NOTE that we can NOT guarantee the postal time. Once the package is dispatched we do NOT have any control on the postal delivery time and the customs clearance time. The above delivery time frame is for reference only. Thank you for your understanding. Please calculate your deadline and delivery time frame carefully to avoid the disappointment.

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How Are Goods Shipped To Me From Hong Kong, China?

  • We'll ship your goods to you by air express courier.
  • The choice of courier varies according to country, but most countries currently have a choice of some or all of: DHL, FedEx, and UPS. Hong Kong EMS is also available for certain countries.
  • For bulk orders we can also arrange to make the goods available at our warehouse for your own forwarder to collect, or we can offer good freight rates for bulk air shipment or sea freight.
  • Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, lolitacostume.com will assist as much as possible.
  • In certain countries, courier packages are subject to abnormal delays due to Customs inspection. In these cases we also offer a special Hong Kong Express Air Mail service for no extra charge. Please enquire if you believe this applies to your country.

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Receiving Your Delivery

  • It is essential you provide a full, accurate shipping address, and a valid delivery phone number.
  • If there is VAT or any Import Duty to pay on the goods due to your country's import rules, the courier will present you with a bill at the time of delivery. In general you will need to pay any such bill to the courier before you can receive the goods. Any such charges are your responsibility and unfortunately we cannot offer advice or estimates about import fees or other taxes in your country.If you have any doubts, please verify with your customs before your purchase.
  • If you believe your package is missing items, includes incorrect items, or has been damaged or tampered with in any way, it is essential that you communicate this clearly to the courier company's delivery driver at the time of delivery. If you accept delivery and sign for the goods it is much more difficult to pursue a claim later.

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Shipping Costs

  • All our shipping fees are calculated automatically according to either the actual kg weight of the goods or the goods' dimensions, plus the delivery location.
  • The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight.
  • The prices depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!
  • All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of wrong delivery.
  • If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a refund or re-delivery at no further expense to you.

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Worldwide Shipping and Legality

  • We offer shipping worldwide to almost all locations on the planet. (We reserve the right to cancel and refund orders at our discretion, for example where shipping to a remote area is not feasible for any reason.)
  • Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print below!
  • Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.

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Returns

We wants customers to be happy. Sometimes a return is necessary to achieve customer satisfaction. Understanding that returns are appropriate for certain issues, we have set up a few guidelines to assure that returns are handled properly and fairly:
  • None_refundable if as same as item description.
  • Customer is responsible for all shipping and handling charges for product return. If we consider that the problem with the item is our responsability (i.e. mistake on the requested size, model) we WILL REFUND shipping costs.
  • If you experience any problem with a product bought from lolitacostume.com, contact us first and we will do our best to advise you.
  • Any returns must be discussed with lolitacostume.com Customer Support in advance.
  • All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.
  • Custom made dress DON'T accept returns/exchange unless our responsability.

Refund

    All refunds are made via PAYPAL. You only need to open an account (takes you 2 minutes) and then they'll deposit your funds into your bank account. If your country is not on the available list of Paypal or you don't have a bank account, we'll find other ways to refund, but probably we'll have to discount extra fees for other services.

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Read The Small Print!

  • Before you read the small print: Importing is a breeze in most countries! You may have to pay your own country's VAT (i.e. Sales Tax) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases packets / cartons delivered from Hong Kong by courier arrive safely with no problems at all!
  • Delivery time: If there is a possible delay due to the warehouse being out of stock, we'll contact you by email to discuss sending out your order in separate shipments, changing products, or other options.
  • Lolitacostume.com is the best source for lolita dress, lolita costumes. Your payment is through a safe channel, your delivery is guaranteed, the products are quality assured.
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